Returns & Exchanges

What is Murphy Nest’s general return policy?
We accept returns for most items within 30 days of delivery. All items must be returned in original, undamaged condition. If your original packaging is damaged, please use a similar-sized box (maximum length 108 inches). Items delivered disassembled must be returned disassembled. If our delivery team removed the packaging upon white-glove setup, no box is required.

Returned items must reach our designated Returns Center to complete processing. If an item is not received, we reserve the right to reverse any issued refund. Please note that Murphy Nest cannot accept unauthorized returns directly at our warehouse facilities.

What is Murphy Nest’s mattress return policy? Every mattress includes a 100-night trial. If you are not satisfied within 100 nights, you can arrange a return for free store credit or receive a refund to your original payment method (minus a $49–$99 processing fee). This policy excludes mattress toppers, crib mattresses, air mattresses, and open-box items.

Note: Mattresses shipped compressed need 48–72 hours to fully expand. We recommend trying your new mattress for at least 20 days, as your body needs time to adjust to a new sleeping surface.

How do exchanges work? We do not offer direct exchanges. To exchange an item, return your original purchase for store credit or a refund, then place a new order. Refunds and store credits are processed once the returned item is inspected at our warehouse:

Store Credit: Issued within 24 hours of inspection.
Original Payment Method: Processed within 3–5 business days after inspection.

Applicable return shipping fees will be automatically deducted from your final refund total.

(State-Mandated Recycling Fees: Customers in CT, RI, or CA are subject to non-refundable state mattress recycling fees ($10–$25) as required by law.)

What is Murphy Nest’s wall bed & large cabinetry return policy? Large furniture items, wall bed systems, and built-in units can be returned within 48 hours of delivery, provided they have not been installed or anchored, and remain in their original packaging.

Please follow these steps upon delivery:

Inspect the exterior packaging for damage.
Confirm the model number matches your order confirmation.
Unbox and inspect all components thoroughly.

If your order arrives damaged or incorrect, decline delivery with the carrier and contact Murphy Nest customer support immediately for a replacement. Installed or anchored wall beds cannot be returned.

What is Murphy Nest’s holiday return policy? Items purchased between November 1 and December 31 (excluding large cabinetry and installed wall bed systems) qualify for extended returns through January 31.

Requesting Your Return

How do I return an item if I change my mind?

1 – Visit the My Orders section of My Account.

2 – Identify and select the return option for the item you wish to return.

3 – Complete the online form, including selecting the desired return and refund method.

After setting up the return, you will receive a confirmation email with specific instructions. This will also contain any return labels you need. Please refer to this email if you have any questions.

If you have selected “Drop-off” as your return method, please drop it off at the nearest location of your selected carrier.

For FedEx labels, check drop-off locations here. To see if your local drop off location accepts QR codes, enter your zip code and click ‘Store Details’.

If you have selected “Pick-up” as your return method, our partner carrier will come to pick up the item at your mentioned address. You should expect further communications regarding the scheduling of your pickup and a reminder email the day before the collection.

If you have selected ‘Wayfair Store Drop Off’ as your return method, please bring your item and QR code provided in the return confirmation email to the store location.

You may receive a special offer to accept a discount to keep the item instead of going through the hassle of returning it. This is a special offer just for you and the amount cannot be changed. If you do not wish to accept the discount, you can decline and proceed with setting up a return.

For rug returns, please return your rug in its original condition and packaging, or secure it using similar packaging if the original is unavailable.

Will I have to pay for return shipping fees?

In order for Wayfair to provide free delivery and low prices, customers are generally responsible for the cost of return shipping. If return shipping fees apply, they will be deducted from your refund. The return shipping costs can vary depending on the location of the return, size and weight of the item, and selected return method.

In some cases, such as returns dropped off at a Wayfair store or select items that qualify for waived shipping fees when refunded as store credit —return shipping fees will not be deducted from your refund. (Please note that certain payment methods may not qualify for store credit refunds.)

Delivery shipping fees or service charges collected on the order will not be refunded.

If an order is returned because you refused delivery, the appropriate return costs will be charged and deducted from your refund.

Common Issues

I have set up a return for an item but I’ve received the wrong number of labels. What do I do now?

If you’ve received too many labels, you don’t need to do anything. Just use the label(s) that you need. If you’ve received too few labels for your return, please get in touch with us and we’ll fix this for you.

What if my item arrives damaged or missing parts?

Please see Damaged Items or Missing Parts.

What if I receive the wrong item?

Please see Received the Wrong Item.

Can I cancel my return if I change my mind?

Yes, you can request to cancel your return through My Account. However, please note that a return carrier may show up to pick up the item. If the carrier shows up, please advise them that you have canceled the return.

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